Privacy Policy

This Policy is created by Pearlessence Labs Ltd. (“Pearlessence”, “we”, “us” and “our”) and is addressed to individuals outside our organisation with whom we interact, with visitors to our website and users of our products (“you”).

 Pearlessence owns and runs https://pearlessencecompany.com (the "Website"), through which it offers various services (the Website and products are referred to as the "Services").

 Pearlessence respects the privacy of its users. This document explains how Pearlessence will use the information that you provide to us via the Services. For the purposes of this Policy, Pearlessence is the Controller. Our contact details are provided in Section (“Contact us”) below.

INFORMATION COLLECTED

 Information about You.

When you register for Pearlessence’s newsletter or when you buy our products, we may ask for information such as your name, address and e-mail address. We use collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, product delivery and research.

Cookies and advertising information

We collect cookies and other non-personally identifiable information about visitors to our site in aggregate form. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Please see our Cookie Policy for more details.

Moreover, if you choose to interact with any third party content or advertising on a website, we may receive Personal Data about you from the relevant third party.

USE OF YOUR INFORMATION

We mainly use the information we collect to measure our business success, to identify the most effective ways to reach you, the customer, to more effectively meet your needs and requests for certain new product features and services, and to contact you about product upgrades. Additionally, if you have chosen to receive email communications, you will receive our news and announcements.

We may use reputable third parties to manage Pearlessence’s advertisements on other websites. These third-party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. The use of these technologies by these third-party ad servers is subject to their own privacy policies and is not covered by our Privacy Policy.

What legal basis do we rely on to process your personal information?

Consent - At times we will rely on your consent to process your personal information. You have the right to withdraw consent at any time. We will stop to process data after consent is withdrawn, where consent is the only legal basis for processing.

When you fulfill a contract - We will process your information when you take steps to enter into a contract with us such as purchase our products and for the performance of the contract that you have entered with us.

Legitimate interest - We process your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights. Our legitimate interests include: (1) ensuring the security and integrity of our Services and in ensuring that our Websites operate effectively; (2) selling and supplying goods and services to our customers; (3) protecting customers, employees and other individuals and maintaining their safety, health and welfare; (4) promoting, marketing and advertising our products and services; (5) sending promotional communications which are relevant and tailored to individual customers; (6) understanding our customers’ behaviour, activities, preferences, and needs; (7) improving existing products and services and developing new products and services; (8) handling customer contacts, queries, complaints or disputes; and (9) fulfilling our duties to our customers, colleagues and stakeholders.

 Legal obligation - We may process your data to comply with our legal and regulatory obligations such as preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement and tax agencies. Your data may be processed in order to satisfy the applicable law or enforceable governmental request.

TESTIMONIALS

From time to time, we post customer testimonials on the website that may include their name, logo, graphics or image. We obtain customer consent prior to posting their testimonials on the site. We are not responsible for the personal information a user elects to disclose in their testimonial. When users’ elect to register their information to communicate in our testimonial section, please be advised we’re not responsible for the personal information users elect to share over this public platform.

You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our testimonial section, please contact us at team@pearlessencecompany.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

YOUR RIGHTS

You can request from us information about:

  • The personal data we hold about you;
  • The categories of personal data concerned;
  • The purposes of the processing as per collected data;
  • Details to whom your personal data has/will be disclosed or criteria for disclosure;
  • How long we retain your personal data; and
  • If we did not collect the data directly from you, information about the source.

You may also request from us the following:

  • That we update any incomplete or inaccurate data about you;
  • That we ensure your right to data portability; and
  • That we delete your personal data.

You may request we action your rights by contacting us at Pearlessence Labs Ltd. (Attn: Compliance team), 71-75 Shelton Street, Covent Garden, WC2H 9JQ, or via email at team@pearlessencecompany.com.

We only hold your accurate, complete and up-to-date personal information, therefore, we strongly encourage you to contact us for correcting our incomplete or inaccurate data about you.

To ensure your data is protected, if we receive a request from you to exercise your rights, we will ask you to verify your identity before acting on the request.

We regularly review all data supplied and obtained data so to delete which is not necessary or which is no longer needed.

OPTING-OUT

At any time you can unsubscribe from our news and announcement list by clicking the provided link in the footer of our emails.

DISCLOSURE OF YOUR PERSONAL DATA

Our employees have various access levels to our systems, including databases. We take steps to ensure that our employees use these access levels in compliance with applicable laws, regulations and best practice. We will not sell, trade, or rent personal data other than in cases as disclosed below. If we disclose any of your personal information we also require that those third parties comply with adequate privacy, confidentiality and security standards. It is only under the following circumstances that we may send your information to other companies or people:

When we have your consent to share the information.

  • When we need to share your information to provide you with a service you are requesting.
  • When we need to send the information to companies that work on our behalf to process an order you have made, or so they can provide a product or service to you. Have in mind that these companies are not allowed to use your information for any reason other than to support us in assisting you.
  • When we conform to edicts of the law or legal processes or when we act under exigent circumstances to protect the personal safety of our customers or the public.
  • When you have violated our Terms of Service Agreement for the service you are using or have used.

From time to time we may share aggregate data about our customers with other companies. In such cases, no personal data will be made available to third parties.

By providing any personal information to us, you fully understand and clearly consent to the transfer of such personal information to, and the collection and processing of such information in, other countries or territories. Any such transfer and processing by us will be in accordance with this privacy statement and in compliance with applicable laws and regulations.

CHILDREN AND PRIVACY

Our website does not offer information intended to attract children. We do not knowingly solicit personal information from children under the age of 13. If you are aware that your child or any other child is using our services, please contact us.

LINKS TO OTHER WEBSITES

Our website contains links to information on other websites. We do not have any control over these other websites, and therefore we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Statement, and if you have questions about how a site uses your information, consult that site’s privacy statement.

DATA RETENTION

We will retain only your accurate, complete and up to date information for as long as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements but it will not be held longer than is necessary for the purpose for which it is obtained.

Where you have consented to us to use your details for direct marketing, we will keep this data until you notify us or otherwise withdraw your consent.

INTERNATIONAL TRANSFERS

We are a global company and we process information in many countries, therefore, your personal information may be transferred to our third-party providers located around the world. We will take steps to ensure the necessary level of protection for these transfers and in compliance with applicable laws and regulations.

Pearlessence uses several sub-processors to assist in providing our services. A sub-processor is a third party data processor engaged by Pearlessence who agrees to receive personal data from Pearlessence intended for processing activities to be carried out as per outlined below:

  • on behalf of Pearlessence’s customers;
  • in accordance with the terms of a written contract between Pearlessence and the sub-processor; and
  • in accordance with customer instructions as communicated by Pearlessence.

The following is an up-to-date list of the names and locations of all Pearlessence sub-processors:

  • Subprocessor: Klaviyo, U.S. Purpose: Newsletter Service
  • Subprocessor: Stripe, U.S. Purpose: Payment Service
  • Subprocessor: Paypal, U.S. Purpose: Payment Service

SECURITY

Pearlessence adopted appropriate technical and organisational processing practices - which are being regularly reviewed - including staff training and awareness to protect our users' information and prevent unauthorized access, alteration, disclosure or destruction of your personal information which is located on our secure servers and appropriately encrypted.

YOUR CONSENT and CHANGES

By using our website and services, you consent to the collection and use of the information you provide to us as outlined in this Privacy Statement. We may change this Privacy Statement from time to time and without notice. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address or by placing a prominent notice on our site.

CONTACT US

If you would like to unsubscribe from Pearlessence or if you have any privacy-related questions, concerns or complaint, please contact us via contact details listed below:

Pearlessence Labs Ltd.

71 – 75 Shelton Street,

Covent Garden,

WC2H 9JQ

team@pearlessencecompany.com